We offer competitive wages, PTO, career opportunities, all within a supportive work environment and ongoing training. We encourage, support and reward ongoing certifications.
We focus on consistently training, mentoring, and investing in our staff's technical and customer service knowledge and skills setting us apart from our competitors and ultimately positively impacting our clients' support experience. Our technicians learn from one another, create smart solutions to resolve challenges, share best practices across technician community to foster collaboration and better serve our clients.
About You
You are an experienced IT professional looking for a change. You like learning, challenges, leading and working in a team. Helping people/clients gives you a huge sense of satisfaction and accomplishment. You understand that building trustful relationships is key. You are good at what you do, and you also know areas you need to improve. You have a strong drive for results, and you help make others better. You want to help grow the business while working in a company where you are valued, the work you do has tangible impact, and there is opportunity for advancement and growth.
If you want to grow your career, have a positive impact, continue to grow your skills and expertise, then this job could be yours.
- 2+ years hands-on IT support or help desk experience
- Provided exceptional customer service and technical expertise on inbound calls and tickets generated by customers
- Performed onsite systems, network and security assessments using standard best practices and industry standard tools
- Experience setting up, configuring, troubleshooting Windows servers and workstations, Active Directory, Microsoft 365
- Experience setting up and configuring new users in Microsoft 365 and Google Workspace
- Some knowledge and understanding of networking devices and appliances including managing VLANs and routers
- Experience with RMM and PSA software
- Experience setting up, configuring firewalls such as SonicWALL, Sophos, Watchguard, Fortinet, Cisco, Ubiquiti
- Experience with server administration via Active Directory, File & Print services, DNS, DHCP
- Experience with virtualization technologies such as VMware, Hyper-V
- Experience with cloud platforms such as Azure and/or AWS
- Experience with backup technologies including cloud-based backups such as Datto
- Possesses strong organizational and time-management skills
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Comptia A+, CompTIA Network+ and/or CompTIA Security+
- Microsoft and Microsoft Azure Certification.
- College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
- Experience with desktop and server operating systems including Windows 11, Windows 10, Server 2012, Server 2016, Server 2019, and Mac OS.
- Valid Driver's License with a clean driving record and ability to drive to customer locations when required
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
(if you already have a resume on Indeed)